customer support Archives - Faye

Smiling woman looking at black friday deals on laptop

Conversational AI / Bots

5 Ways to Prepare Your Ecommerce Support Team for Black Friday

By : Sarah Hurd, VP Professional Services Oct 11, 2023 5 min read

Customer support agent on the phone with a client

Marketing Automation

Customer Support + Marketing: Better Together

By : Ciara McNeely, VP Marketing Sep 28, 2023 5 min read

customer service reps on their compute

Customer Experience

2023 Customer Service Trends: Key CX Insights from Ultimate

By : Sarah Hurd, VP Professional Services Feb 13, 2023 10 min read

Customer success rep on the phone

Customer Experience

Customer Success: The Formula for Lasting Relationships

By : Sarah Hurd, VP Professional Services Feb 15, 2023 4 min read