Pipedrive and Zendesk: Where Sales Meets Support

Pipedrive and Zendesk Integration

The Pipedrive Zendesk Integration by Faye brings the features you love about Zendesk and Pipedrive into one platform. Users can now effortlessly sync Organizations and Contacts across both platforms, ensuring sales and support always work from the same customer data. View Zendesk tickets inside Pipedrive and Pipedrive deals inside Zendesk, giving teams full visibility into every interaction. By connecting Zendesk’s powerful support capabilities with Pipedrive’s sales engine, your organization unlocks a seamless, unified customer experience that drives efficiency and stronger relationships.

Key Features

• Company Sync (Pipedrive Organizations ↔ Zendesk Organizations)
  • Organizations created in one system automatically sync to the other system.
  • Keep company records aligned across sales and support.
  • Syncs key details like name, domain, phone, and notes.
• Contact Sync (Pipedrive People ↔ Zendesk Users)
  • Contacts created in one system automatically sync to the other system.
  • Unified customer view: sales and support always see the same people.
  • Syncs names, emails, phone numbers, job titles, and linked company.
• Tickets in Pipedrive (Zendesk → Pipedrive Custom App)
  • View Zendesk ticket information directly inside Pipedrive.
  • See ticket number, subject, status, priority, requester, assignee, and last update.
  • AI-powered Ticket Summaries with an overview, customer sentiment, and key highlights compiled from Zendesk messages and notes.
• Deals in Zendesk (Pipedrive → Zendesk Custom App)
  • View Pipedrive deal information directly inside Zendesk
  • See deal name, value, stage, expected close date, and owner/sales rep.

Key Benefits

For Sales Teams

• Customer Health at a Glance: See open issues before reaching out, improving conversations and upsell opportunities.
• Faster Collaboration: No need to chase down support as key ticket details are right in Pipedrive.
• Informed Deals: Understand the full support history of a customer before closing or renewing deals.

For Support Teams

• Context-Rich Support: Automatically see sales info like company details and account owners in Zendesk.
• Smarter Prioritization: Know which tickets come from high-value customers.
• Reduced Manual Work: Fewer “who owns this customer?” questions thanks to synced companies and contacts.

For the Business

• Eliminate Data Silos: Sales and support stay on the same page.
• Happier Customers: Faster, more personalized service builds loyalty.
• Increased Efficiency: Less manual entry, fewer errors, more time for meaningful work.

Requirements

• Our software is fully compatible with all currently supported versions of Pipedrive and Zendesk, ensuring a smooth and efficient experience for your organization.