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Woman Wearing Purple Shirt Holding Smartphone White Sitting on Chair

Customer Retention & the Bank of Good Will

By : David Faye, CEO May 8, 2023 4 min read
Colleagues at Work Having a Meeting on Zendesk

Light Agents in Zendesk for Cost-Effective Collaboration

By : Sarah Hurd, VP Professional Services Apr 10, 2023 6 min read
Customer success rep on the phone

Customer Success: The Formula for Lasting Relationships

By : Sarah Hurd, VP Professional Services Feb 15, 2023 4 min read
Customer success manager looking at screen

Customer Success Metrics That Actually Matter

By : Sarah Hurd, VP Professional Services Nov 30, 2022 11 min read
Customer success team having a meeting

Tips for Building a Great Customer Success Team

By : Sarah Hurd, VP Professional Services Nov 28, 2022 3 min read

The Benefits of Using Zendesk for a Complete CX Strategy

By : Luke Richmond, Director of Global Professional Services Apr 17, 2023 3 min read
Elderly Woman Looking at her customer journey on a Computer Beside a Man in Black Suit

What Is a Customer Journey and Why Is It Important?

By : Sarah Hurd, VP Professional Services Mar 20, 2023 3 min read