Sugar Slack
Integration

Use Slack To

• Communicate with your team and organize your conversations by topics, projects, and more
• Message or call anyone within your team
• Share and edit documents and collaborate with the right people
• Integrate the existing tools and services you already use
• Easily search a central knowledge base that automatically indexes and archives your team’s past conversations and files
• Customize your notifications so you stay focused on what matters

Use Sugar To

• Search Sugar from Slack by typing /sugar [search term], then choose to share your search results alongside your conversations in channel
• Just as you can send messages to your linked Slack channel(s), do the same from Slack using the /sugar slash command
• Upload a Slack channel from Sugar
• When the assigned user of an account changes, the corresponding Slack channel is updated
• The updates can be configured per module

Slack Professional Features

• Use the /sugar search command to search any module setup in Sugar via global search
• Add to Slack button can be applied to any module in Sugar
• Users can use Sugar to send a Slack message to a person or channel in Slack with a link to the record in Sugar
• Enhanced Administrative control support to define which modules in Sugar the Add to Slack button will appear

Compatibility

• The software is currently compatible with Sugar 9 (Professional, Enterprise and Sell)
• Sugar Cloud or On-Premise (with a public url; we do not support proxies or systems not accessible via https over the public internet)
• This App only supports public Slack channels
• This app does not currently support sandbox Sugar instances